Your First Visit

Welcome to your first visit

We are glad to welcome you to our dental office. You have taken the first step towards excellent dental health and we are happy to be a part of that.


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Please have these items ready before your first visit:

  1. A full medical history form printed and filled out before the appointment, click here to download: New Patient Form
  2. Your dental insurance provider, the group/provider #, and the certificate/ID #, if you have dental insurance.
  3. Dental records and x-rays from your previous dental office if you have visited them within the last year. A simple call to the previous office to have them send us your records is often all it takes. Or, we can contact your previous office for you.

What to expect at your first visit:

  • A review of your medical history, medications, and allergies, to determine the links between your overall health and your dental condition, and to ensure that dental procedures are safe and healthy for you.
  • Your dentist completes a comprehensive examination of the orofacial structures. This includes an examination of the head and neck structures including lymph nodes, muscles of mastication, and salivary glands, as well as a TMJ (jaw joint) assessment. An intraoral soft tissue examination allows us to check for oral pathologies and abnormalities. Finally, we examine how your teeth come together and examine each tooth thoroughly.
  • Your dental hygienist completes a periodontal evaluation (a check-up of your gums and jaw bone health) which includes a full mouth probing and assessment of overall gum health.
  • Your hygienist will proceed with a thorough dental cleaning, which will involve the use of hand instruments to remove tartar, ultrasonic instruments to remove tenacious tartar, and a polish of your teeth back to their natural smoothness. Laser therapy is used to lower bacterial counts within the gum pockets. Depending on the severity of build-up and the complexity of your needs, more than one appointment may be necessary to complete the cleaning.
  • Your dentist will discuss the findings of the comprehensive examination with you, discuss potential issues, and your options for addressing them. You and your dentist work together to formulate a treatment plan that works for you.
  • Your hygienist will review recommendations for a dental cleaning schedule and how to effectively take care of your teeth at home.
  • Your visit ends when we have completed the day’s planned treatment, your questions are answered, and your next visit is booked.
  • We never apply topical fluoride.


Why is a comprehensive examination necessary? I just want one tooth looked at!
A complete exam is absolutely vital for us to help you with forming a “big picture” plan that helps you achieve overall health while respecting your finances. We want to do what’s best for your overall health of body, mind, and spirit, not just for a single tooth. Rest assured, we will always address your main concerns, listen to you, and respect your wishes.

Scheduling Policy

We require 2 business days advance notice to change your appointment. Any changes or cancellations must be made by speaking directly with our staff, and are NOT ACCEPTED VIA EMAIL OR VOICEMAIL. There is a missed appointment fee of $100/hour. Thank your for understanding that we have a busy schedule and work very hard to accommodate all of our patients’ needs, including emergencies. A change to our schedule without sufficient notice means that other patients are not seen as promptly.

Friends & Family Dental Health
2880 Glenmore Trail SE, Suite 105
Calgary, Alberta T2C 2E7
Phone: (403) 236-5171 URL of Map